Tahzoo and e-Spirit – Together a path to Customer Centricity
Customer centricity is the first step towards delivering contextually relevant customer experiences that produce meaningful and measureable business results. The road to customer centricity is made up...
View ArticleThree Predictions for 2015
As 2014 winds down, I’m looking at Tahzoo’s customers – Fortune 500 companies that are leading the pack in terms of customer experience – as a weathervane for what the year will hold in store for...
View ArticleIn Search of Bernbach in the Age of CX
A couple of years ago, AdAge wrote an excellent article reflecting on what would have been the 100th birthday of Bill Bernbach, co-founder of international advertising agency Doyle Dane Bernbach (DDB)...
View ArticleHow to Thrive in a World of Disruption
Forrester Research said it best, “the forces of digital revolution have reached critical mass…the digital revolution threatens every incumbent firm in every industry.” The only cure for disruption is...
View ArticleOur March Madness: Accountability, Shakespeare, Financial Services and Shi
Blink and you missed it, there goes March and at our headquarters in DC, finally an end to the snow and more importantly maybe an end to colleagues gloating that the weather outside their Tahzoo office...
View ArticleApril 15th – The One Day a Year That Every American Thinks About Their Money
Today is Tax Day! If you are like most Americans, your tax forms have been filed and you are anxiously waiting for your refund, or you are reluctantly writing a check. Regardless of which category you...
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5 CX Trends in the Travel Industry
Recently I’ve been working with some digital strategists in the travel industry and it was incredibly timely that our partner SDL has released some new research that they have distilled down to 5...
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